Customer Service Representative II

SummaryResponsible for assisting with bookings, reservations, and customer services for the City of Garland’s Atrium at Granville Arts Center. Additional duties include coordination and execution of a variety of special events in coordination with other departments.Pay Range: (Depending on qualifications and experience)Work Schedule: Weekly work schedule includes days, nights, and weekends, and may include changes to the regular schedule based on the needs of operationsEssential Duties & Responsibilities

• Provide customer service on bookings and reservation of events, using venue systems and following established procedures.
• Assist customers in planning and executing events either in person, on the phone, or through email communications and serve as point of contact for clients. Update staff accordingly.
• Regularly give customer tours of facility and create/edit customer account records and information in venue systems.
• Collect fees and perform simple accounting duties.
• Perform basic audio visuals on light boards and understand different setup floorplans.
• Other duties as assigned.

• High School Diploma or GED.
• 1-3 years of related experience in a sales, hospitality or customer service environment using computer technologies, or an equivalent combination of education and experience sufficient to perform the job.
• Valid Class C Texas driver's license.

• Works in a typical office work environment but some physical labor is required.
• Occasional outdoor work as needed based on customer requests and city event support.