Manager, Technical Support - Content Management

About Telestream

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. We’re looking for a hands-on technical leader to manage the support team responsible for keeping those systems running at peak performance.

Location: Remote US

Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.

Role Overview

As the Manager of Technical Support for our Content Management portfolio, you’ll lead a team of nine technical support professionals who serve as the front line for customers running mission-critical storage, archive, and media asset management infrastructure. This is a player-coach position: you’ll set the operational direction for the team while staying close enough to the technical work to jump in on complex escalations when it counts.

You’ll own team performance, SLA delivery, and the scheduling cadence that keeps our global support coverage running smoothly, while also partnering across engineering, product, and sales to improve how we support customers and how our products perform in the field. If you’re someone who builds high-performing teams, drives accountability with empathy, and brings genuine technical curiosity to the table, this role was designed for you.