Experienced Customer Service Representative – Seasonal Customer Care Specialist 1 Role at arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Seasonal Customer Care Specialist 1, you'll be the voice of arenaflex, providing world-class service to our customers across the country during peak and scaled events. If you're passionate about delivering outstanding service, enthusiastic about working in a fast-paced environment, and committed to being a brand ambassador, we want to hear from you.
About arenaflex
arenaflex is a leading retail company that's dedicated to providing our customers with the best possible shopping experience. With a strong commitment to customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. As a Seasonal Customer Care Specialist 1, you'll be part of a dynamic team that's dedicated to making a difference in our customers' lives.
Job Summary
As a Seasonal Customer Care Specialist 1, you'll be responsible for providing world-class service to our customers via incoming phone contacts. You'll troubleshoot and resolve customer service inquiries or issues, provide critical service and product information, process orders, and track customer packages. If you're a customer service-focused individual with excellent communication skills, a high sense of urgency, and a passion for delivering outstanding service, we encourage you to apply.
Key Responsibilities
* Act as a Brand Ambassador for arenaflex, providing world-class service to all customers
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
- Provide customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
- Process orders and enter data into order entry system via incoming phone contacts
- Track customer packages
- Other duties as assigned
A Day in the Life
As a Seasonal Customer Care Specialist 1, you'll be working in a virtual, call center environment, fielding real-time calls from customers across the country. You'll be part of a dynamic team that's dedicated to delivering exceptional service, and you'll have the opportunity to make a real difference in our customers' lives.
You Own This If You Have...
* 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
- The ability to meet the arenaflex and arenaflex Customer CARE Work from Home Guidelines and expectations
- Excellent communication skills
- The ability to work in a fast-paced environment and demonstrate a high sense of urgency
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule (scheduled start, stop, breaks, and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
- A quiet, distraction-free, secure home workspace
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
Wired, High-Speed Internet Requirements
* Wired, high-speed Internet
- Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)
We've Got You Covered
At arenaflex, we're committed to supporting our employees and their families. We offer a variety of benefits, including:
- Medical/Vision, Dental, Retirement, and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A Few More Important Points
* The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
- arenaflex conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
- Applicants with disabilities who require assistance or accommodation should contact the nearest arenaflex location, which can be identified at www.arenaflex.com.
- Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.
Pay Range Details
The pay range(s) below has been provided in compliance with state-specific laws. Pay ranges may be different for other locations.
- $15.75 - $24.00 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the arenaflex Benefits Overview by copying and pasting the following URL into your browser: https://careers.arenaflex.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf
How to Apply
If you're passionate about delivering exceptional customer service and committed to being a brand ambassador, we encourage you to apply. Please visit our website at [insert link] to apply for this exciting opportunity. Apply to this job Apply To this Job Apply for this job