Experienced Full Stack Customer Care Advocate – Virtual Inbound Benefit Support Representative

At arenaflex, we're committed to providing top-notch customer care services to our esteemed clients, and we're seeking experienced contact center professionals to join our team as inbound benefit support representatives. As a Remote Customer Care Advocate, you'll play a vital role in handling calls from TRICARE beneficiaries, providing exceptional support, and ensuring a seamless experience for our clients.

About arenaflex

arenaflex is a leading organization that partners with top companies to source qualified talent for their open roles. We're dedicated to helping military-affiliated job seekers find fulfilling careers that align with their skills and experience. Our organization is proud to support Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers in their job search journey.

Job Highlights

* Long-term, full-time employment with arenaflex, providing stability and security for you and your family.

• Paid training to prepare you for success in your role, ensuring you have the skills and knowledge needed to excel.
• Competitive benefits package, including:

+ 11 paid holidays + Paid time off + Healthcare coverage + Long- and short-term disability + Term life insurance + 401K retirement plan

• Opportunity to work from the comfort of your own home, with a personal PC or laptop and a wired internet connection required.
• Collaborative and supportive work environment, with a virtual supervisor to guide and mentor you.

Job Duties

As a Remote Customer Care Advocate, your primary responsibilities will include:

• Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Successfully completing paid virtual (at-home) training and applying learned skills on the job.
• Operating a PC to extract information, document inquiries, and track activities in the database.
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
• Coordinating with team members to ensure timely handling of TRICARE member requests.
• Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary.
• Meeting quality, member experience, and first-time resolution objectives while responding to customer needs.
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges.

Requirements for Success

To excel in this role, you'll need:

• Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance.
• Pre-employment background checks will be conducted, including U.S. citizenship verification.
• A personal PC or laptop with a wired internet connection is required for this role. You must be able to connect to the client environment within five (5) minutes. Additional equipment will be provided to meet security requirements for your home office. Once you complete your training, you will be issued company equipment (computer, monitors, etc.).
• Strong communication and interpersonal skills, with the ability to work effectively in a virtual team environment.

Compensation and Benefits

As a Remote Customer Care Advocate, you'll enjoy:

• A competitive hourly rate during training, with pay increases after training.
• Eligibility for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment.
• Opportunity to allocate benefit dollars to other available options, including maintaining existing medical benefits.
• Performance incentives for meeting quality and productivity objectives.

Why Join arenaflex?

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and development. As a Remote Customer Care Advocate, you'll have the opportunity to:

• Work from the comfort of your own home, with a flexible schedule that suits your needs.
• Develop your skills and knowledge through paid training and ongoing support.
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer care.
• Enjoy a competitive benefits package and performance incentives for meeting quality and productivity objectives.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job