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About arenaflex

arenaflex is a pioneering company transforming the restaurant industry by providing innovative repair and maintenance solutions. Founded in 2019, our mission is to empower restaurants to control their facilities, reduce costs, and optimize their team's time. With our cutting-edge technology and 24/7 support, we're revolutionizing the way restaurants approach equipment repairs and maintenance.

About the Role

We're seeking an experienced Customer Service Specialist to join our team in Las Vegas. As a key member of our customer-facing team, you'll be responsible for delivering exceptional support to our customers, ensuring their needs are met, and their expectations are exceeded. If you're passionate about providing world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you!

Responsibilities

• Promptly respond to customer requests via phone, text message, email, chat, Slack, and portal, ensuring timely and effective communication.
• Communicate with customers and vendors to identify the root cause of issues, troubleshoot equipment repairs, and provide consultative feedback to customers.
• Solve complex problems, both technical and non-technical in nature, and coordinate service visits and repairs to ensure optimal customer uptime.
• Utilize data insights and service history to provide consultative feedback to customers, ensuring their needs are met and exceeded.
• Resolve time-sensitive tasks in an expeditious manner, following processes and procedures to ensure complete, accurate, and timely records in all relevant systems and profiles.
• Take pride in delivering high-quality service and written documentation, growing relationships with our customers and vendors, and ensuring customer and vendor satisfaction.
• Champion the voice of the customer in collaboration with other arenaflex teams, managing a seamless customer experience from end-to-end, and ensuring our service request execution delights every customer.

Qualifications

We're looking for a candidate with:

• 3+ years of experience in customer-facing roles, such as restaurant, hospitality, and/or service vendor experience.
• At least 1-year of restaurant experience (can be FOH or BOH).
• Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
• Strong organizational skills with the ability to juggle competing priorities.
• Strong analytical and problem-solving skills.
• Superb written and verbal customer handling skills.
• High attention to detail.
• Deadline-driven.
• Ability to work successfully within a fast-paced, time-sensitive environment.
• Strong technical skills (Google Suite, Excel).
• Personal accountability and the ability to self-manage.
• Outside-the-box thinker.
• Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays.
• Spanish language proficiency is a plus.

What We Offer

As a member of our team, you'll enjoy:

• 100% remote role with occasional opportunities for in-person events.
• Company-provided equipment (computer, monitor, tools).
• Competitive base salary in line with the Chicago market, with a starting annual wage in excess of $55,000.
• Benefits package totaling ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.
• Flex spending account for family and child care.
• Employee assistance programs.
• 401(k) plan with up to 3% matching.
• Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.
• Regular fun team-building events both virtually and in-person.
• Plus our "Check Please" dining benefit, where the company pays for you to eat at our customers' restaurants!

Our Commitment

At arenaflex, we're committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do. We believe that diverse perspectives and experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. If you're uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.

How to Apply

Ready to join our team and revolutionize restaurant repairs? Click the link below to apply:

Apply to this job

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodations to participate in our interview process, please let us know.