Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex

At arenaflex, we're more than just a leading residential HVAC and Plumbing contractor in Northern Virginia – we're a team of dedicated professionals passionate about delivering exceptional service to our customers. With a rich history dating back to 1979, we've built a reputation for excellence, and we're now seeking a talented Customer Service Representative/Dispatcher to join our team.

About arenaflex

arenaflex has grown from a small family-owned service business to a respected leader in the industry, thanks to our commitment to the values that matter most: customer satisfaction, teamwork, and community involvement. Our team is driven by a shared passion for delivering top-notch service, and we're excited to welcome a new member who shares our enthusiasm.

Job Schedule and Flexibility

We understand the importance of work-life balance, which is why we offer a flexible schedule that allows you to work from home most days. Our remote work arrangement includes:

• Monday, Tuesday, Thursday, and Friday: Remote work from home (8:00 AM – 5:00 PM, with a one-hour lunch break)
• Wednesday: In-office work at our Chantilly location (8:00 AM – 5:00 PM, with a one-hour lunch break)

Job Role and Responsibilities

As a Customer Service Representative/Dispatcher, you'll play a vital role in ensuring our customers receive exceptional service. Your duties will include:

• Dispatching service technicians according to their schedule
• Answering incoming service calls and adjusting technician's schedules as needed
• Resolving customer issues in a prompt and courteous manner
• Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
• Matching type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency
• Making outbound calls to keep the schedule filled and maintain the Company's membership base
• Being a good teammate to coworkers
• Educating customers on our Membership benefits to make them lifelong customers

Requirements and Qualifications

To succeed in this role, you'll need:

• Previous experience in a call center environment
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication skills and a passion for making customers happy
• The ability to work independently as well as within a team
• Familiarity with main cities and locations in Northern Virginia
• Attention to detail and proactive thinking skills

Remote Work Requirements

To ensure your success in a remote work environment, we'll provide:

• A laptop and cell phone
• High-speed internet (candidates must provide their own)
• A quiet workspace with minimal background noise

Compensation and Benefits

We offer a competitive hourly rate of $17-$20 per hour, based on experience (negotiable). Additionally, you'll have opportunities to earn commissions, which can average an additional $100-$1000+ per month. Our comprehensive benefits package includes:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. As a member of our team, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and education
• Collaborate with a talented and dedicated team of professionals
• Contribute to the success of a respected and growing company
• Enjoy a competitive compensation package and comprehensive benefits

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Information

To apply for this position or learn more about arenaflex, please visit our website or contact us at [insert contact information]. Apply for this job