Intern, Communications

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

The Communications Intern supports the Crash Champions Communications team by assisting with accurate, consistent, and timely communication across both internal and external channels. This part-time intern will help maintain the quality of our online listings, engage with customers through review platforms, and organize internal communication assets for easy access.

Key Functions and Responsibilities

• Audit and update local listings across online platforms (Google, Yelp, Apple, Facebook, etc.) to ensure accuracy of hours, services, and contact information.
• Respond to customer reviews on Google and Yelp using established Crash Champions communication standards and escalation paths.
• Assist with internal communication tasks, including organizing, archiving, and maintaining a structured folder system for past and ongoing communications.
• Prepare internal communication materials for the Crash Champions intranet using approved templates and brand guidelines.
• Compile simple reports summarizing Google and Yelp review activity, trends, and opportunities for improvement.
• Support day-to-day communications needs across the Communications team.

• Pursuing or recently completed a degree in Communications, PR, Marketing, Journalism, or related field (or equivalent experience).
• Strong written communication skills with attention to detail.
• Interest in marketing, communications, digital media, or similar fields.
• Ability to navigate digital tools, spreadsheets, and basic reporting formats.
• Organized, dependable, and comfortable working in a remote environment.
• Ability to follow brand guidelines and adapt tone for internal and external audiences.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.