Intake Representative, Claims
Encova Insurance is seeking an Intake Representative for their Claims department, responsible for obtaining and documenting first notice of injury and loss information from customers. The role involves providing guidance to customers, processing claims, and ensuring accurate documentation in the computer system.
Responsibilities
- Receive initial claim information from customers telephonically, electronically, email, and/or fax
- Provide information to customers regarding the different options available for loss reporting
- Determine appropriate policy and coverage for loss
- Work with leadership team to on board new associates
- Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
- Obtain and document facts of loss information in the computer system
- Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
- Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
- Review, update, and document intake processes and procedures
Skills
- High school diploma
- Ability to provide excellent customer service to both external and internal customers
- Ability to work as a team member and perform based on established standards and expectations
- Ability to multi-task
- Must be detail-oriented
- Excellent written and oral communication skills
- Ability to fully analyze information received and make decisions as to next steps and action required
- Experience with Microsoft Products
- Ability to work proficiently in multiple systems
- Excellent organizational skills
- One year previous full time experience in customer service and/or claims intake
- At least one year of experience in the insurance industry preferred
Benefits
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
- Eligibility to participate in a company incentive bonus program
- 401(k) Retirement Plan - 100% company match up to 7% on annual salary
- Paid Time Off, Paid Holidays, and Floating Holidays
- Flexible Work Arrangements - Hybrid and remote depending on the role
Company Overview