Quality Assurance Officer - Clinic

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our clinic’s services.

Key Responsibilities

• Quality Assurance

  • In conjunction with the Quality Lead, coordinate the implementation and monitoring of compliance and quality assurance measures for the clinic.
  • Perform regular reviews of data to identify trends, patterns, and areas for quality improvement.
  • Monitor interactions across various channels to ensure adherence to compliance and quality standards.
  • Review patient satisfaction and patient experience feedback, surveys and data to identify risks and concerns.
  • Assist the Quality Lead in providing real time feedback to senior management in relation to compliance performance.
  • Collaborate with relevant teams to establish and maintain quality benchmarks.

• Risk Management

  • Develop and maintain a comprehensive understanding of regulatory requirements and risks associated with telehealth services.
  • Implement strategies to mitigate and manage risks, ensuring compliance with regulatory standards.
  • Proactively identify opportunities for uplifting compliance and quality within the clinic.
  • Assisting with clinic legal matters and third-party information requests.

• Reporting, Audit, and Insights

  • Perform cyclical audits across the business and provide input into reporting on issues and recommendations.
  • Work closely with the Quality Lead to prepare dashboards of KRIs and KPIs to track the performance of the clinic.
  • Assist the Head of Compliance in preparing compliance and risk reporting for senior management and regulatory authorities as required.

• Qualifications in health or health sciences or a related discipline will be highly regarded.
• Minimum of 3 years of experience in compliance and risk within a highly regulated industry preferably in a clinical or healthcare environment.
• Experience in implementing quality assurance frameworks preferably in a healthcare or telehealth context.
• Previous experience in working in a clinical or health care setting will be highly regarded. 
• Strong analytical, problem-solving, and decision-making skills. 
• Strong oral and written communication, interpersonal and consultation skills with the ability to build strong working relationships with internal and external stakeholders.
• Demonstrated ability to work under broad supervision and to effectively self-manage the day-to-day workflow of the position.

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.