[Remote] Agnostic Telesales Agent - IFG
Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company seeking a motivated and results-driven Telesales Agent to join their Agnostic Sales Team within the IFG segment. The role involves engaging with prospective and existing customers through calls to promote and sell health plan products while ensuring compliance with company policies and meeting performance metrics.
Responsibilities
- Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products
- Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions
- Overcome objections and close sales while maintaining a customer-first approach
- Accurately document all interactions and transactions using CRM tools
- Meet or exceed daily and monthly performance metrics, including sales targets and call quotas
- Follow up on leads and proactively identify new sales opportunities
- Support cross-functional collaboration to enhance the customer journey
- Maintain compliance with company policies and regulatory requirements
Skills
- Active Health Insurance License is required
- Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends
- Proven experience in telesales, telemarketing, or a high-volume customer service environment
- Strong verbal communication, negotiation, and interpersonal skills
- Resilient, self-motivated, and able to thrive in a performance-based setting
- Proficiency with CRM systems and Microsoft Office Suite
- Ability to work overtime and weekends during peak sales periods (October–December)
- Must have a professional, quiet, and distraction-free home office setup
- Experience in telecommunications or healthcare sales
- Bilingual or multilingual capabilities are highly desirable
- Familiarity with sales performance metrics and KPIs
Benefits
- Medical
- Dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
Company Overview