Human Resources Shared Services Specialist
CSG is a company that empowers organizations to build unforgettable experiences. They are seeking a Human Resources Shared Services Specialist to support HR service center operations, respond to employee inquiries, and assist with onboarding and payroll processing.
Responsibilities
- Responds to employee questions using standard scripts and guidelines to ensure consistent communication
- Completes onboarding tasks such as document collection and data entry to support new hire integration
- Maintains HRIS records by entering basic employee data to ensure system accuracy
- Assists with employment form completion by following established procedures to support compliance
- Provides basic benefits information by referencing FAQs and policy documents to help employees understand options
- Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution
- Supports payroll processing by verifying timecard data to help ensure accurate compensation
- Organizes HR files using naming conventions and retention schedules to maintain document integrity
- Learns HR policies and procedures through training and shadowing to build foundational knowledge
Skills
- Bachelor's degree or equivalent experience
- Basic understanding of HR principles and terminology
- Ability to follow detailed instructions and standard operating procedures
- Strong attention to detail and accuracy in data entry
- Customer service orientation with clear communication skills
Benefits
- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Company Overview