[Remote] Membership Retention Agent
Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is the largest club within the national AAA federation, seeking a Membership Retention Agent. This role involves making outbound calls to lapsed members to renew memberships and requires a strong ability to sell and resolve issues during the sales process.
Responsibilities
- Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership
- Invoice memberships sold and process payments
- Maintain up-to-date, working knowledge of membership products, features and benefits
- Perform all other duties and responsibilities as assigned or required
- Work focuses on the ability to sell memberships
- During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues
- Occasionally matters need to be referred to supervision for resolution
Skills
- High school diploma/GED
- Professional communication skills, both written and oral
- Demonstrate ability to prioritize tasks and assignments
- Proficiency in Microsoft Office software, including Outlook, Word and Excel
- College degree
- 1-3 years sales experience
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company Overview