Account Coordinator

The HWP Group is a medical and scientific communications agency dedicated to improving patient care through innovative solutions. They are seeking an Account Coordinator to support the Account Services team by managing program execution, overseeing relationships with Ambassadors, and providing administrative support throughout the program life cycle.

Responsibilities

• Track, process, request, log, and disseminate payments and expenses via mail or electronically
• Generate letters to accompany payments
• Supervise inventory of supplies and monitor shipping/mailing costs
• Provide administrative and logistical support including, but not limited to, scheduling internal and client meetings, circulating status reports, taking notes, and preparing and assembling meeting materials
• Actively participate in weekly status meetings providing information/updates for reports in advance of the scheduled meetings, taking notes during the meetings and seeking feedback on notes post meetings
• Contribute to successful live program execution, including supporting the recruitment process, packing and shipping all needed meeting materials and serving as an onsite resource as required
• Travel to help support logistical management of meetings required
• Manage Ambassador relationships and problem-solving with professionalism while demonstrating empathy and compassion in all Ambassador communications
• Communicate with pharmaceutical company representatives regarding Ambassador engagements and need
• Respond to Ambassador/potential Ambassador hotline calls and e-mails using approved scripts as appropriate
• Coordinate speaking engagements on behalf of the Ambassadors and ensure that all logistics, including travel, are confirmed
• Facilitate expense and honoraria payment process
• Demonstrate a complete understanding of HIPPA privacy guideline and maintain all contracts, health records and personal information in accordance with these guidelines

Skills

• Demonstrated work/internship experience
• Proficiency in Microsoft® Office (Word, Excel, PowerPoint)
• Desire to learn medical terminology and pharmaceutical products
• Exceeding client expectations is a must
• Demonstrate a customer service mindset
• Organizational and problem-solving skills
• Great attention to detail
• Keen oral and written communication skills
• Previous direct experience in medical communications or medical advertising agency or transferrable experience preferred

Benefits

• Immediate eligibility for all benefits, including medical, dental, vision, group term life, short-term and long-term disability
• Benefits 100% company paid
• 401k plan employer matching contributions
• Eligibility for company sponsored incentive plans
• Generous PTO, including a week off in December for the holidays
• Paid volunteer time off
• Tuition reimbursement
• On-site gym and other employee wellness initiatives
• Employee Assistance Program
• Comp pay or comp time for onsite weekend work
• Availability of cell-phone stipends, based on business need
• Leadership development training program and other career development programs
• Remote and hybrid work schedule options
• Office locations in Upper Saddle River NJ (HQ), Red Bank NJ, and San Diego CA

Company Overview