Experienced Learning Specialist (Japanese) - arenaflex Business Customer Service
We are seeking a highly skilled and motivated Learning Specialist (Japanese) to join our arenaflex Business Customer Service team. As a Learning Specialist, you will play a critical role in developing and delivering effective training programs to enhance the competencies of our customer service associates. Your expertise will indirectly contribute to improving employee workplace performance, aligning with our company's core values to achieve organizational goals.
About arenaflex
arenaflex is a leading global company that is revolutionizing the way businesses operate. With a strong commitment to innovation, customer satisfaction, and employee development, we are constantly seeking talented individuals to join our team. Our arenaflex Business Customer Service team is dedicated to providing exceptional support to our customers, and we are looking for a Learning Specialist (Japanese) to help us achieve our goals.
Key Responsibilities:
As a Learning Specialist (Japanese), you will be responsible for designing and delivering effective training programs to enhance the competencies of our customer service associates. Your key responsibilities will include:
- Design and deliver Amazon orientation and new hire training to all job levels, both virtually and in-person
- Develop and conduct continuous learning sessions for existing employees to meet improvement goals
- Analyze performance data to identify gaps and propose training interventions
- Gather training needs, design, and deliver training interventions to address these needs
- Maintain and report data on trainee attendance, performance, and analysis
- Participate in call listening sessions and quality calibrations to stay updated on process developments
- Take customer contacts monthly to stay informed about latest process updates and changes
- Lead and/or participate in improvement projects to enhance business performance
Requirements:
To be successful in this role, you will need to possess the following qualifications and skills:
- JLPT N1 certification in Japanese and fluency in English
- 2+ years of experience in training delivery roles or similar experience
- Flexibility to work in a 24/7 global team across various time zones
- Excellent communication, coordination, and organization skills
- Extensive expertise in cultural and soft skills relevant to a contact center environment
- Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
- Bachelor's degree or significant college coursework in communication, education, or a related field
- Experience working with Learning Management Systems (LMS)
What We Offer:
As a Learning Specialist (Japanese) at arenaflex, you will have the opportunity to work with a diverse and inclusive team, and enjoy a range of benefits and perks, including:
- Competitive salary (base pay ranges from $51,100/year to $91,400/year, depending on location and experience)
- Opportunity to work with a dynamic and innovative team
- Comprehensive benefits package, including medical, financial, and other benefits
- Professional growth and development opportunities
- Flexible work arrangements to suit your needs
Work Environment and Company Culture:
arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, collaborative, and respectful. Our company culture is built on a foundation of trust, open communication, and a shared commitment to excellence.
Career Growth Opportunities and Learning Benefits:
As a Learning Specialist (Japanese) at arenaflex, you will have the opportunity to develop your skills and expertise through a range of training and development programs. Our company is committed to investing in the growth and development of our employees, and we offer a range of benefits and perks to support your career goals, including:
- Professional development opportunities, including training and certification programs
- Mentorship and coaching to support your career growth
- Opportunities to work on high-impact projects and initiatives
- Flexible work arrangements to suit your needs
How to Apply:
If you are a motivated and experienced learning specialist looking to join a dynamic team, please apply now. We are an equal opportunity employer and welcome applications from qualified candidates. For more information, please visit our website. Apply To This Job Apply for this job Apply for this job