Experienced Customer Service Representative – Remote Healthcare Support

At arenaflex, we're passionate about making a positive impact on healthcare and the lives of our employees. As a Customer Service Representative, you'll play a vital role in delivering exceptional patient-provider care and helping us achieve our mission. If you're a people person with excellent communication skills, a problem-solving mindset, and a passion for making a difference, we want you to join our team!

About arenaflex

As a subsidiary of The Cigna Group, arenaflex is committed to revolutionizing the healthcare industry with innovative solutions and a patient-centric approach. Our non-clinical team is dedicated to providing top-notch support to our clients, providers, and imaging centers, ensuring seamless communication and efficient care delivery. We're a dynamic and growing organization that values diversity, inclusivity, and employee well-being.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Managing a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization
• Properly handling and verifying patient records under HIPPA and PHI, ensuring confidentiality and security for each call
• Utilizing various applications on multiple screens to accept multiple back-to-back calls and enter patient, provider, and imaging center data accurately
• Following a complete formal script pathway with each caller, identifying and transferring calls that cannot be resolved via the script to the appropriate person or department
• Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution
• Attending 100% of an 8-week training program, which will include live-call participation training
• Meeting or exceeding all performance metrics through accurate call handling and high-quality calls

Qualifications

To succeed in this role, you'll need:

• A High School diploma or equivalent
• Prior customer service experience (strongly preferred)
• Intermediate proficiency in Microsoft Outlook and strong written, organizational, and verbal communication skills
• Excellent customer focus orientation with the ability to diffuse difficult callers constructively
• Accountability and ownership to efficiently solve problems
• An engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
• Flexibility, open-mindedness, and the ability to adapt positively to business changes or needs
• Self-confidence and the empowerment to use good judgment to do what is right and keep all promises

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Excellent customer service skills, with a focus on delivering exceptional patient-provider care
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages learning and innovation
• A comprehensive benefits package that supports your whole health and well-being

Work Environment and Company Culture

As a remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a comfortable, productive work environment. Our company culture is built on values of diversity, inclusivity, and employee well-being. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth.

Compensation and Benefits

We're proud to offer a competitive compensation package that includes:

• An hourly rate of $17.75 - $19 USD, depending on relevant factors, including experience and geographic location
• Eligibility to participate in an annual bonus plan
• Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs
• 401(k) with company match
• Company-paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

How to Apply

If you're a motivated and customer-focused individual with a passion for making a difference, we want to hear from you! Please submit your application through our website, and don't forget to complete the required assessment to continue in the hiring process. We can't wait to welcome you to our team! Apply for this job