Experienced Customer Experience Agent – Biology, Clinical
Join arenaflex, a global leader in bioanalytical and research services, as a Customer Experience Agent and be part of a dynamic team that brings the latest scientific discoveries to life. At arenaflex, we are passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Agent, you will play a vital role in building and maintaining relationships with new and repeat customers, serving as the point of contact for clients throughout the entire ordering process, and providing expert guidance on procurement of specimens. If you're passionate about the life sciences industry and have a customer service-oriented attitude, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global bioanalytical and research company that is committed to providing innovative solutions to the life sciences industry. Our team of experts is dedicated to delivering exceptional customer experiences that exceed our clients' expectations. With a strong focus on quality, safety, and regulatory compliance, we strive to be the trusted partner for our clients' most critical challenges.
Responsibilities
As a Customer Experience Agent, you will be responsible for:
- Building and maintaining relationships with new and repeat customers
- Managing key accounts and serving as the point of contact for clients
- Assisting clients with quotes, order processing, and order tracking
- Managing opportunities in Salesforce and seeking up-sell/cross-sell opportunities and presenting value-added service options
- Communicating effectively and timely with customers to answer questions and inquiries, serving as a liaison between clients and internal departments
- Working with the Sourcing and Project Management team to develop order fulfillment plans and providing ongoing support to the business development field team
Qualifications
To be successful in this role, you will need:
- A Bachelor's degree in a science-related field (Biology, Chemistry, Biological Science, etc.)
- At least 2 years of experience in a client services position
- Experience as a Clinical Research Coordinator is a plus
- A customer service-oriented attitude and a commitment to quality
- Excellent written, oral, and interpersonal communication skills
- The ability to problem-solve and work effectively in a high-pressure environment
- Highly self-motivated, self-directed, organized, and attentive to detail
- Ability to effectively prioritize and execute tasks
- Ability to work both independently and on a team in a collaborative environment
- Computer savvy and able to adapt quickly to new technologies
- Proficiency in Microsoft Office Suite (Outlook, Excel, and Word)
Benefits and Perks
As a valued member of the arenaflex team, you will have access to a variety of benefits and perks, including:
- Competitive hourly rate of $22/hour
- Flexible remote work schedule (Monday-Friday, 9am-5pm EST)
- Opportunity to work with a cutting-edge company in the life sciences industry
- Professional development and growth opportunities
- Collaborative and dynamic work environment
- Access to a retirement savings plan, service bonus, and holiday pay plans
- Eligibility for voluntary benefit plans, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
- Access to a transit spending account and paid sick leave under the applicable state or local plan
Why Join arenaflex?
At arenaflex, we are committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. If you're passionate about the life sciences industry and have a customer service-oriented attitude, we encourage you to apply for this exciting opportunity. Join arenaflex today and be part of a dynamic team that brings the latest scientific discoveries to life.
How to Apply
To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now Apply for this job