Experienced Administrative Assistant / Customer Service Representative – Premium Audit Team
Join arenaflex, a leader in the insurance industry, and discover a career that's full of opportunity and growth. At arenaflex, we're committed to creating a workplace where all employees feel included, empowered, and enabled to perform at their best. Our goal is to foster a culture of diversity, equity, and inclusion, where people with different backgrounds and experiences work together to achieve business results. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
About arenaflex
arenaflex is a leading provider of innovative insurance solutions, specializing in niche marketplaces that we know well. For nearly 150 years, Americans have trusted us to protect them, and we're proud of our long-term commitment to giving our customers the strength they need. With a "small company" culture where your ideas will be heard and "big company" expertise to help you succeed, arenaflex is the perfect place to start or grow your career.
Job Summary
We're seeking an experienced Administrative Assistant / Customer Service Representative to join our growing Premium Audit Team. This is a fully remote work-from-home role, offering the flexibility and autonomy you need to succeed. As a key member of our team, you'll provide administrative support to our Premium Audit department, resolving customer inquiries and concerns in real-time. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you.
Key Responsibilities
* Administratively assist the Premium Audit department in their daily operations, providing support with tasks such as data entry, document management, and record-keeping.
- Research and resolve simple concerns and inquiries in real-time for customers and policyholders, ensuring customer satisfaction and adherence to arenaflex policies.
- Learn the best method to resolve issues, developing a customer-focused, needs-based review process to inform customers about products or services.
- Coordinate problem resolution with necessary teams and refer more complex issues to more experienced staff.
- Develop knowledge of insurance products, documents, and industry practices, staying up-to-date on industry developments and trends.
- Work within guidance to arrange and prioritize activities to efficiently meet business objectives, focusing on continuous process improvement.
- Perform other duties as assigned, including participating in training sessions and departmental meetings.
Scope of Job/Qualifications
* Learn to make methodical yet swift decisions to meet customer needs, developing a strong understanding of arenaflex policies and procedures.
- Develop working customer service and interpersonal skills, communicating effectively with customers and colleagues.
- Develop communication skills that convey a clear understanding of the unique needs of various customers, ensuring exceptional customer satisfaction.
- Work independently in a remote environment, managing time and priorities to meet business objectives.
Requirements
* High School Diploma is required; Bachelor's Degree is preferred.
- Administrative support experience with an insurance carrier or agency is required; Premium Audit support experience is preferred.
- Sedentary work environment, requiring prolonged sitting and continuous use of computer.
- Occasional travel (1 time per year) to departmental meetings and training sessions, which may include overnight travel.
Benefits
* Competitive Total Rewards package, including medical, dental, and vision plans starting on day one.
- Paid Time Off (PTO), paid holidays, commuter benefits, and an employee stock purchase plan.
- Education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.
- Opportunities for career growth and development, including training and professional development programs.
Why Choose arenaflex?
* We're a financially strong company, built for the long term, and committed to giving you that strength.
- We offer a unique blend of "small company" culture and "big company" expertise, providing the perfect environment for growth and development.
- We're passionate about creating a workplace where all employees feel included, empowered, and enabled to perform at their best.
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. Apply now to join our team and start your career with arenaflex. Apply Now Apply for this job