Experienced Customer Success Manager II – Shipping and Logistics Industry Expert

At arenaflex, we're revolutionizing the shipping industry by making it simple for businesses to integrate with the complex logistics world. As a Customer Success Manager II, you'll play a vital role in building strong relationships with our customers, ensuring their success, and driving growth. If you're passionate about delivering exceptional customer experiences and have a knack for understanding business needs, we want to hear from you.

About arenaflex

arenaflex is a leading provider of shipping solutions, dedicated to simplifying the complex logistics industry for businesses of all sizes. Founded in 2012, we've grown rapidly and are now a household name in the shipping world. Our mission is to empower businesses to focus on what they do best, while we handle the intricacies of shipping. With a team of experts and a developer-friendly REST API, we're pushing the boundaries of what's possible in shipping.

Job Summary

As a Customer Success Manager II, you'll be responsible for developing and maintaining strong relationships with our customers, ensuring their success, and driving growth. You'll work closely with customers to understand their goals, objectives, and challenges, providing personalized support and guidance to help them derive maximum value from our shipping solutions.

Key Responsibilities

* Build and nurture long-term relationships with customers, serving as their main point of contact and ensuring they derive value from our shipping solutions.

• Own and oversee the contract renewal process for customers in your assigned book of business, identifying opportunities to upsell and cross-sell our services.
• Identify customer needs and growth plans to help expand the customer footprint within arenaflex's stack of services, driving revenue growth and customer satisfaction.
• Escalate issues to internal stakeholders that may arise, ensuring timely resolution and customer satisfaction.
• Conduct regular check-ins with customers to assess the overall health of the account, identify successes and potential red flags, and mitigate churn risk through proactive action.
• Maintain accurate customer data, including contacts, account health, significant events, and other relevant information, in our company-supported CRM.
• Collect data from customers to inform arenaflex's product development and improvement efforts, ensuring we continue to meet the evolving needs of our customers.

Requirements

* Bachelor's Degree in Business Administration, Communication, Marketing, or a related field; or equivalent related work experience.

• 2+ years of customer success experience or related experience in a customer-facing role, with a proven track record of effectively decreasing churn, increasing revenue, and wowing customers.
• Demonstrated ability to work unsupervised or as a team member of both the local office team and wider company teams, with a strong desire to succeed and drive results.
• Self-starter with initiative, drive, and a passion for delivering exceptional customer experiences.
• Previous experience working in shipping and logistics is a plus, as is knowledge of Salesforce and Zendesk.

What We Offer

* Competitive compensation package, including a base salary of $65,000 - $80,000 per year, with opportunities for OTE incentives.

• Comprehensive medical, dental, vision, and life insurance, as well as a monthly work-from-home stipend of $50.
• Flexible work schedule and paid time off, allowing you to maintain a healthy work-life balance.
• Collaborative culture with a supportive team, where you'll have the opportunity to make massive contributions at a hyper-growth company.
• Unlimited growth opportunities, with the chance to make an impact on a product helping ship millions of packages per day.

Work Environment and Company Culture

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. If you're a self-starter with a passion for shipping and logistics, we want to hear from you.

How to Apply

If you're ready to take your customer success skills to the next level and join a dynamic team of shipping experts, apply now. We can't wait to hear from you! Apply to this job Apply for this job