Experienced Customer Success Manager (Italian Speaker) – Drive Growth and Success in EMEA

At arenaflex, we're revolutionizing the hospitality industry with our cutting-edge software powered by AI. As a Customer Success Manager (CSM) on our EMEA-focused team, you'll play a pivotal role in ensuring the success of our deployments, fostering long-term client relationships, and expanding arenaflex's presence within the Mid-Market and SMB accounts across EMEA. If you're a proactive and driven professional with a passion for delivering exceptional customer experiences, we want to hear from you!

About arenaflex

arenaflex is changing the game for hotels with modern software that's powered by our hospitality-specific AI platform. We're utilized by 20,000+ hoteliers in 90+ countries, equipping them with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust arenaflex to deliver results. We've been recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. arenaflex is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.

Join us in shaping the future of hospitality!

As a CSM on our EMEA-focused team, you'll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to arenaflex's strategic goals for the region. Your efforts will directly influence the company's expansion and establish you as a key player in shaping the future of hospitality technology in EMEA.

Responsibilities

*

Product Expertise:

Deeply understand arenaflex's products, both current and future, to effectively communicate their value and impact to clients

Client Onboarding:

Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start

Drive Customer Value:

Partner with clients to understand their goals, demonstrate how arenaflex's solutions address their needs, and minimize time-to-value

Relationship Management:

Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap

Portfolio Growth:

Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business

Strategic Insight:

Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with arenaflex's goals

Qualifications

* Bachelor's degree

• Language: Italian
• 3–5 years of Customer Success experience in a SaaS environment
• Proven track record of onboarding clients through complex technical challenges
• Experience managing accounts with annual contract values between $20K–$100K
• Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
• Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
• Analytical mindset to assess client needs and develop scalable processes
• Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
• Confidence, charisma, and the ability to seize opportunities to drive growth and success
• Proficiency with technology and adaptability to dynamic environments
• Familiarity with hospitality technology is a plus

Why join arenaflex?

We're committed to creating a fun and exciting work environment that fosters growth and development. Here are some of the additional benefits we offer:

Canary Days:

As a company, we want to ensure that the team has time to recharge. Each month, we provide company-wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club:

We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats:

We provide budget to help drive cross-functional professional development conversations across the organization.

Travel Reimbursement:

Team members are able to visit our offices across New York, San Francisco, or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement:

If you stay at a hotel that arenaflex works with, we provide a credit towards your stay.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our EMEA-focused team and help shape the future of hospitality technology at arenaflex. Apply for this job