Experienced Senior Customer Success Manager – Fraud/AML Strategy at arenaflex
Join arenaflex, a world-leading AI-powered Fraud and Risk Platform, as we revolutionize the way organizations detect and prevent fraud and money laundering activities in real-time. At arenaflex, we're committed to empowering our clients with the most advanced fraud detection and anti-money laundering (AML) solutions on the market. Our cutting-edge platform, powered by patented unsupervised machine learning technology, advanced device intelligence, and a powerful decision engine, provides unparalleled performance lift from day one. With our open SaaS platform, clients can easily consolidate and enrich any data, scale infinitely, and act on fast-evolving fraud and money laundering activities in real-time. As a Senior Customer Success Manager (CSM) at arenaflex, you'll play a critical role in driving ROI for our key enterprise clients through advanced fraud detection, AML compliance, and operational optimization. You'll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.
About arenaflex
arenaflex is a world-class team of experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. We're passionate about delivering exceptional value to our clients and driving innovation in the field of fraud detection and AML.
Position Overview
As a Senior Customer Success Manager at arenaflex, you'll serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You'll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.
Key Responsibilities
* Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
- Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
- Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
- Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
- Translate customer insights into actionable feedback for internal roadmap planning and product improvements
- Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
- Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
- Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases
Requirements
* 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
- Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
- Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
- Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
- Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders
- Confident in leading customer-facing discussions and executive presentations
- Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
- Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus
Benefits
* Bonus
- Stock options
- Retirement Plan
- Health Insurance
Work Environment and Career Growth Opportunities
As a Senior Customer Success Manager at arenaflex, you'll have the opportunity to work with a talented team of experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven, and we're passionate about delivering exceptional value to our clients and driving innovation in the field of fraud detection and AML. We offer a competitive compensation package, including bonus, stock options, retirement plan, and health insurance. Our remote-based position can be located in the U.S. or Canada, preferably in the Eastern Time Zone.
How to Apply
If you're a motivated and experienced professional looking to join a world-leading AI-powered Fraud and Risk Platform, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job