Experienced Customer Experience Specialist – Oasis 360 Suite of Products

At arenaflex, we're on a mission to revolutionize the gaming industry with our cutting-edge Oasis 360 suite of products. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional customer experiences, driving product adoption, and fostering long-term relationships with our valued customers. If you're passionate about customer success, have a strong technical aptitude, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, arenaflex has three operating business units, spanning regulated land-based gaming, social casino, and regulated online real money. Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

At arenaflex, we live by our core values:

• All about the Player: We put our customers at the heart of everything we do.
• Talent Unleashed: We empower our team members to reach their full potential.
• Collective Brilliance: We harness the collective expertise and creativity of our team to drive innovation.
• Good Business, Good Citizen: We strive to make a positive impact on our communities and the environment.

Key Responsibilities

As a Customer Experience Specialist, you'll be responsible for delivering exceptional customer experiences across the Oasis 360 suite of products. Your key responsibilities will include:

• Customer Onboarding and Implementation: Assist customers with onboarding, product implementation, and training to ensure a seamless experience.
• Primary Point of Contact: Serve as the primary point of contact for customers, providing regular scheduled visits (onsite and virtual), responding to inquiries, addressing issues, and providing guidance on product features and capabilities.
• Customer Success: Monitor and analyze customer usage data to identify opportunities for improving product adoption and customer success.
• Product Training and Support: Provide product training and support to customers to ensure they're maximizing the value of our products.
• Customer Relationship Management: Collaborate with the sales team to manage customer relationships and expectations, identifying opportunities to drive customer expansion and retention.
• Account Management: Manage customer accounts and ensure accurate and up-to-date customer information in our system.
• Customer Feedback: Gather customer feedback and communicate it to the product development team to inform product roadmaps and prioritize feature enhancements.
• Industry Trends and Best Practices: Monitor industry trends and best practices to inform customer success strategies and tactics.
• Subject Matter Expert: Work with the arenaflex Support Center as a subject matter expert to provide solutions and guidance.

Requirements

To succeed in this role, you'll need:

• 2+ years of customer success experience in the gaming/gaming systems industry: Proven track record of guiding onboarding, training, and long-term client relationships.
• Excellent communication and interpersonal skills: Ability to manage both virtual and in-person interactions with customers and internal stakeholders.
• Strong technical aptitude: Ability to understand and explain complex software systems, including the Oasis 360 suite.
• Analytical skills: Ability to monitor customer usage data and identify trends, opportunities, or areas of concern.
• Problem-solving mindset: Ability to work independently and resolve issues under minimal supervision.
• Collaboration skills: Ability to work cross-functionally with Sales, Product Management, and Support teams.
• Experience with CRM systems: Familiarity with CRM systems for managing accounts and maintaining accurate customer data.
• Industry awareness: Knowledge of gaming systems or a willingness to learn quickly.
• Flexibility and availability for travel: Ability to travel up to 70% of the time, with flexibility to travel with little or no notice.
• Self-motivated and organized: Ability to manage time effectively and prioritize tasks.

What We Offer

As a Customer Experience Specialist at arenaflex, you'll enjoy:

• Competitive salary: A market-competitive salary, focusing near the median of our pay ranges.
• Comprehensive benefits package: Health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
• Opportunities for growth and development: A dynamic and supportive environment that fosters learning and growth.
• Collaborative team culture: A team of passionate and dedicated professionals who share a common goal of delivering exceptional customer experiences.
• Travel opportunities: The chance to travel and experience new cultures, with up to 70% of travel expected.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team and be part of shaping the future of gaming. Apply Job! Apply to this Job Apply for this job