Associate Customer Service Representative, B2C
Join arenaflex, a global leader in plumbing and water technology, as an Associate Customer Service Representative (ACSR) and embark on a rewarding career journey that combines technical expertise with exceptional customer service. As a key member of our customer-facing team, you will play a vital role in delivering world-class customer experiences, resolving complex product inquiries, and driving sales growth.
About arenaflex
arenaflex is a renowned company that has been revolutionizing the plumbing and water technology industry for over a century. With a rich history of innovation and a commitment to excellence, we have established ourselves as a trusted partner for professionals and homeowners alike. Our mission is to empower people to live gracious, healthy, and sustainable lives, and we believe that our customers are at the heart of everything we do.
Opportunity Overview
As an Associate Customer Service Representative, you will be responsible for providing top-notch customer support, troubleshooting, and technical guidance to customers, plumbers, designers, and trade professionals. You will be empowered to make a positive impact on our customers' lives, and your contributions will be valued and recognized. With a competitive total rewards package, opportunities for career growth, and a diverse and inclusive work environment, we invite you to join our team and #BecomeMoreAtarenaflex.
Key Responsibilities
As an Associate Customer Service Representative, your primary duties will include:
- Answering inbound customer inquiries via phone calls, performing diagnosis of products, and taking the appropriate action
- Performing advanced troubleshooting and advising specification guidelines with plumbers, designers, and trade professionals
- Walking customers and trade professionals through step-by-step installation and/or repair of arenaflex products
- Technical proficiency: ability to navigate and manage multiple computer windows and software systems, including Customer relationship management, order management, and the arenaflex website
- Effectively using Customer Care Center (3C) technology, including Salesforce CRM, arenaflex.com, SAP, Microsoft Teams, Outlook Email, Sharepoint, Verint Schedules, and Workbrain
- Gaining knowledge of all arenaflex products and associated warranties
- Reading and understanding technical publications, diagrams, and specification documents
- Excellent interpersonal and communication skills
- Tracking orders, providing availability, and other shipping information
- Upselling arenaflex products and accessories as appropriate
- Assisting with implementing procedures to maximize uptime and phone coverage
- Tracking trends in product variations and reporting to engineering and quality as appropriate
- Participating in department initiatives as needed
- Participating in various Customer Service Support functions, including order block reports, credit card reports, and shipping resolution
- Meeting or exceeding balanced scorecard metrics and maintaining an acceptable attendance record
Skills and Requirements
To succeed in this role, you will need:
- High school diploma or GED required, 2-4-year degree preferred
- 1+ years of customer service experience desired
- Previous computer experience is necessary to be successful in this position
- Experience in a call center environment preferred
- Completion of internal Brand Ambassador Program required
Work from Home Requirements
As a remote Associate Customer Service Representative, you will be responsible for:
- Paying your own internet expenses and having a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
- Having a separate confidential and distraction-free workspace with no background noises
- Being free from other responsibilities and focused on delivering a world-class service experience
- Working during your assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. with scheduled break and lunch times
- Working part-time hours of 34-36 hours/week after training, with more hours required during peak season
Benefits and Compensation
arenaflex offers a competitive total rewards package, including:
- Hourly rate: $20.00 - 21.00
- Day 1 benefits, with no waiting period
- Medical, dental, vision, and 401k benefits
- Opportunities for career growth and development
- A diverse and inclusive work environment
- A strong culture of innovation and empowerment
Why Choose arenaflex?
We believe in supporting our associates from the moment they join us, which is why we offer a comprehensive benefits package and opportunities for career growth and development. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
Equal Opportunity Employer
arenaflex is an equal opportunity/affirmative action employer and welcomes applications from diverse candidates. If you need reasonable accommodation during the recruitment process, please contact [email protected].
Apply Now
Join our team and embark on a rewarding career journey with arenaflex. Apply now to become an Associate Customer Service Representative and start making a positive impact on our customers' lives. Apply Job! Apply to this Job Apply for this job