Experienced Customer Success Manager (German Speaking) – Compliance Automation Expert

Join arenaflex, a leading innovator in compliance automation, as we shape the future of security compliance in Europe. As an Experienced Customer Success Manager (CSM), you will play a pivotal role in guiding our customers through their compliance journey, from onboarding to renewal and beyond. This is an exceptional opportunity to join a dynamic team, drive customer success, and grow alongside a supportive and ambitious organization.

About arenaflex

arenaflex is building a powerful platform that makes security compliance fast and stress-free for growing companies in Europe. With a strong track record of success, we've already helped dozens of startups and scaleups in the DACH region get audit-ready in record time. Backed by top VCs (Octopus Ventures, Commerzbank's Neosfer) and founders from unicorns like Signavio, we're leading the way in a massive market ($97B+). Our team is lean, smart, and growing, with a strong focus on innovation and customer satisfaction.

About You

To succeed in this role, you'll need to be a smart, thoughtful, and resourceful individual with a passion for customer success. You'll be a trusted advisor to our customers, helping them navigate complex compliance processes, and finding new ways to add value. You'll collaborate with sales, product, engineering, and marketing teams, bringing your ideas to the table, and playing a central role in how our customers experience arenaflex.

Key Responsibilities

As a CSM at arenaflex, you'll be at the center of our customer experience, directly shaping how companies go from compliance confusion to audit-ready. Your key responsibilities will include:

• Own the customer journey: From onboarding through adoption to renewal and upsell, you'll be responsible for ensuring a seamless experience for our customers.
• Proactively identify opportunities and gaps: You'll be on the lookout for areas where we can improve our processes and deliver more value to our customers.
• Become an expert in compliance: We'll provide you with the training and resources you need to become an expert in compliance (ISO 27001, GDPR, etc.).
• Collaborate cross-functionally: You'll work closely with our product, sales, engineering, and marketing teams to deliver value to our customers.
• Be a voice of the customer: You'll be a key advocate for our customers, driving product and process improvements that meet their needs.
• Create helpful resources: You'll develop onboarding flows, knowledge base articles, quick videos, and internal tooling ideas to support our customers.
• Work directly with CS Lead: You'll collaborate with our CS Lead to align on strategy, scale our processes, and improve how we support and retain customers.

Essential Qualifications

To succeed in this role, you'll need to bring the following qualifications:

• German (C2) and English (fluent): You'll need to be proficient in both languages to communicate effectively with our customers.
• 1–3 years of professional experience: You'll need to have a proven track record in a customer-facing role, such as Customer Success, Account Management, Sales, or Business Development.
• A track record of taking ownership: You'll need to be able to take ownership of your work and deliver results independently.
• Excellent communication skills: You'll need to be able to communicate effectively with our customers, both verbally and in writing.
• Comfortable talking through basic technical concepts: You'll need to be able to explain technical concepts in a way that's easy for our customers to understand.
• Organized and proactive: You'll need to be able to plan ahead and follow through on your commitments.
• Energetic and engaged with remote culture: You'll need to be comfortable working in a remote environment and be able to build strong relationships with our team members.

Nice-to-Haves

While not essential, the following qualifications would be a bonus:

• Experience in compliance, cybersecurity, or SaaS: You'll have a deeper understanding of the compliance landscape and be able to provide valuable insights to our customers.
• Experience with account management communication: You'll have a proven track record of communicating effectively with customers, including upsells and renewals.
• Startup experience: You'll have a deeper understanding of the startup ecosystem and be able to navigate the challenges and opportunities that come with it.

What We Offer

As a member of our team, you'll enjoy a range of benefits, including:

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries.
• Equity: A generous equity package – we're all owners of arenaflex and beneficiaries of our collective success.
• Mentorship: We're backed by top VCs and accelerators and have direct access to world-class mentors.
• Development Budget: €1,000 annual personal development budget.
• Home office Budget: Home office budget and access to co-working spaces.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Annual Retreat: Annual retreat to build connections and inspire ideas.
• Company Events: Company-wide events to build relationships and have some fun!
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Interview Process

Our interview process is designed to be engaging and informative. You can expect the following steps:

• Intro Chat (20–30 min): Get to know us and share your story.
• Take-Home Challenge: Show us how you think.
• Challenge Interview (1 hr): Discuss your challenge and role expectations with our CS Lead.
• Virtual Onsite (1 hr): Meet the team + co-founders in our Gather virtual office.

Equal Opportunity Employer

arenaflex is an equal-opportunity employer and remote-only company. We're committed to building a diverse and inclusive team and welcome applications from all qualified candidates. Apply for this job