Experienced Customer Success Manager – Global Trade Intelligence and Commodities Sector

At arenaflex, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. Since our founding, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Responsibilities:

As an Experienced Customer Success Manager at arenaflex, you will play a critical role in helping our clients achieve their goals. Your primary responsibility will be to understand the users' needs and have an outstanding knowledge of the arenaflex offering. Every day will be different for you, and you will be the key point of contact for inquiries from clients. Some of your key missions will include:

• Maintaining a meaningful level of engagement with clients and being the key point of contact for inquiries from clients
• Coaching users to be experts on our terminal, Excel add-in, API, and data integration
• Helping the commercial teams uncover upsell/cross-sell opportunities based on clients' needs
• Proactively aligning client's goals with arenaflex's
• Helping to continuously improve the arenaflex Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
• Ensuring that appropriate client contacts, documentation, reviews, and projects are added to Salesforce and are up-to-date
• Liaising with different teams at arenaflex, such as Sales, Product, or Engineering, to enable clients to use the solution at its maximum potential

Skills and Experience:

We are looking for an experienced Customer Success Manager with a strong background in customer success management, preferably in Fintech, Energy, shipping, or working for a data provider. Some of the key skills and experience we are looking for include:

• +4 years of customer success management experience
• Experience working with large enterprise/strategic customers (100+ users and owned book value > $3M ARR)
• Outgoing, personable, and client-focused person
• Ability to articulate technical concepts with both technical and non-technical audiences
• Experience with programming languages is not mandatory, but experience with Python would be beneficial
• Someone who is empathic, listens, and understands the customer's needs through strong relationship building
• Genuinely care about your clients and take ownership of projects
• Native speaker of Korean, and fluent in English

Additional Information:

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you've found your ideal destination. We are committed to providing a fair, inclusive, and diverse work-environment, and we welcome people of different backgrounds, experiences, abilities, and perspectives.

Why Join arenaflex?

* We make things happen: We act decisively and with purpose, going the extra mile.

• We build together: We foster relationships and develop creative solutions to address market challenges.
• We are here to help: We are accessible and supportive to colleagues and clients with a friendly approach.
• Our People Pledge: Don't meet every single requirement? We'd love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

What We Offer:

* Competitive salary and benefits package

• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive work-environment and are dedicated to adding new perspectives to the team. Apply for this job