Strategic Account Specialist

Synchrony is a company focused on fostering strong relationships with large partners. The Strategic Accounts Specialist will work closely with the Client Development/National Accounts team to nurture existing client relationships and provide consultative support to enhance sales and client satisfaction.

Responsibilities

• Partner with Client Development/National Account team to strategically nurture existing large clients
• Use a consultative approach with key decision makers (C-suite, Regional Management, Office Managers, etc.) over the phone to provide value added best practices, new tools, and performance information to strengthen relationships with accounts and demonstrate the benefits of CareCredit with the intent to increase NCS for assigned accounts
• Provide over the phone training for Large accounts on CareCredit products, processes, benefits, rates and compliance requirements as needed
• Develop long term client relationships, capitalize on opportunities, satisfy customer needs, and increase sales
• Implement action plans for low performing accounts that will result in increased usage
• Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns and other activity to drive performance
• Document all provider engagements in Salesforce
• Lead/Participate in special projects, meetings, trade shows pertaining to dedicated accounts
• Deliver on Quality Assurance/Performance metrics standards set forth by the organization
• Support Synchrony mission, vision, core values and customer service philosophy and adheres to the all regulatory and company policy requirements
• Perform other duties and/or special projects as assigned

Skills

• Minimum of 1 year of telephone sales/field sales/collections experience and high school diploma/GED
• Minimum of 9 months of experience within the CareCredit sales function including proven success in building and growing accounts within assigned territory or compensatory veterinary industry experience
• Demonstrated ability to effectively communicate and influence senior business leaders and key external business partners
• Proficient in the use of Microsoft Office including Outlook, Microsoft Excel and PowerPoint
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Professional and consultative selling skills with emphasis on influencing others to take action
• Strong proficiency in Salesforce CRM
• Ability to work in a team
• Capable of gaining accelerated access to key decision makers and influencers within an organization
• Strong written, verbal and presentation skills
• Metrics-oriented
• Ability to travel up to 5% of the time
• Analytical thinker with excellent presentation, organization, communication and time management skills
• Bachelor's degree
• Spanish/English fluency

Benefits

• Annual bonus based on individual and company performance
• Flexibility
• Option to work from home near one of our Hubs or come into one of our offices

Company Overview