Finance Production Support Engineer - Analyst
Deutsche Bank is a leading global investment bank and financial services company, and they are seeking a Finance Production Support Engineer to join their Risk Close technology team. The role involves supporting critical platforms, ensuring reliable system operations, and driving automation initiatives to improve the production support environment.
Responsibilities
- Support the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures
- As a Site Reliability Engineer, you are expected to carry out deep technical analysis of the production to identify performance, stability, and resilience enhancements
- Prioritize and diagnose incidents according to agreed procedures, investigate causes of incidents, seek resolution, and facilitate recovery
- Drive automation initiatives to reduce manual effort and continuously improve the production support environment
- Serve as DevOps Lead, work closely with the Change team in driving and embedding the production readiness controls (as part of the Software Delivery Lifecycle)
Skills
- Bachelor's degree in computer science or equivalent experience
- Strong troubleshooting and collaboration in a mixed team
- Strong hands-on experience with Structured Query Language (SQL), Oracle PL SQL, Unix/Linux, Shell script and debugging across infrastructure components and cloud technologies
- Experience with scripting languages such as Python, Ansible for automation of various manual tasks
- Hands on background in Site Reliability Engineering, including building SLI/SLOs, and working with monitoring and scheduling tools such as Geneos, Splunk, Grafana, and Control M, as well as ticketing tool like service now
- Ability to leverage or understand the potential of AI and Large Language Models in production environment
- Understanding of Site Reliability Engineering principles and Automation first mindset with a focus on reliability and service improvement
- Experience in controlled production environments with strong knowledge of ITIL practices, global service operations, and financial technology domain or client facing support functions
- Excellent communication skills, both written and spoken
- Ability to work in a fast-paced environment with competing and alternating priorities (with a constant focus on delivery)
- Strong analytical, troubleshooting, and problem-solving skills
Benefits
- Health and wellbeing benefits
- Retirement savings plans
- Parental leave
- Family building benefits
- Educational resources
- Matching gift and volunteer programs
Company Overview
Company H1B Sponsorship