Director of Technical Programs
Who We Are
We’re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
We act as an extension of our client teams — we handle all the responsibilities a traditional internal IT team would. We’re in our clients’ Slacks, we’re on a first-name basis with them (and their pets), we’re new hires’ first point of contact, and we’re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
Some of the biggest names in the progressive space have leaned on us as their trusted IT + cybersecurity partner. We are looking for top IT talent as we continue to scale our team.
About the Role
The Technical Programs Director is a key leadership role responsible for the strategic oversight and successful execution of all technical programs across Personified. This position will lead and mentor a team of Technical Programs staff, manage the accounts of strategic clients, and ensure the delivery of high-quality and impactful projects that meet client expectations and exceed business objectives. The ideal candidate will be a visionary leader with a proven track record of success in managing complex projects, building and motivating high-performing teams, and driving continuous improvement.
Responsibilities Overview
Team Management + Internal Priorities (60%)
- Lead, mentor, and develop a high-performing client service delivery team responsible for the onboarding of new clients, ongoing account management, upsell, and project management of additional service delivery.
- Conduct regular project status and materials reviews and provide strategic guidance to the service delivery team as well as cross-functional project teams.
- Establish and maintain strong relationships with key stakeholders across all departments (e.g., Partnerships, Engineering, Client Support).
- Other duties as needed.
Strategic Account Management (25%)
- Develop and maintain a number of strategic customer accounts through active account management, relationship development, and proactively assessing upsell opportunities.
- Build and sustain long-term, high-level relationships with C-level stakeholders, decision-makers, and influencers within assigned strategic accounts.
- Create and execute comprehensive strategic account plans that define mutual performance objectives and critical milestones.
Project Management (15%)
- Define and implement best practices and methodologies for project management across the organization.
- Proactively identify process improvements and mitigate potential risks and challenges, related to project delivery to ensure projects are delivered efficiently and on time.