Experienced Customer Service/Quote Representative – Global Water Infrastructure Solutions
At arenaflex, we're dedicated to building innovative solutions to global water infrastructures, and we're looking for a talented Customer Service/Quote Representative to join our team. As a key member of our fast-paced team, you'll play a critical role in providing exceptional customer service, managing customer orders, and driving business growth.
About arenaflex
arenaflex is a global organization with a rich history of designing, manufacturing, and distributing gaskets, pipe sealing solutions, and other rubber products for water, wastewater, stormwater, and industrial markets. Our products are sold in over 100 countries, and we're committed to providing solutions that make a positive impact on people's lives. We're a team-oriented organization that values hard work, dedication, and collaboration. If you're passionate about delivering exceptional customer service and working in a dynamic environment, we'd love to hear from you.
Job Summary
We're seeking an experienced Customer Service/Quote Representative to join our team in The Woodlands, Texas. As a key member of our customer service team, you'll be responsible for providing exceptional customer service, managing customer orders, and driving business growth. You'll work closely with our Customer Service Manager, sales team, and Costa Rica staff to ensure timely and accurate receipt of products. If you have a strong background in customer service, ERP experience, and advanced knowledge of Excel, we'd love to hear from you.
Key Responsibilities
* Entering customer orders into the Global Shop ERP system
- Updating and allocating inventory
- Following up with customers on orders and quotes for lead times and price changes
- Managing the production of quotes, including outlining, content, required forms, deadlines, and tracking performance
- Coordinating with key internal personnel to complete various sections of the quotes and drive to completion
- Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipt of products
- Interfacing with salesmen and Costa Rica staff on a constant basis to ensure inventory levels are kept at optimum levels
- Anticipating customers' future needs and reviewing RFQs to understand their intent, requirements, details, timing, and scope
- Establishing timing plans to accomplish SOWs and performing risk analysis of projects as required
- Managing and coordinating incoming requests for proposals, prioritizing and scheduling team members to meet customer requirements
Requirements
* High school diploma or GED
- Excellent planning, organizational, and communication skills
- Ability to prioritize and manage multiple tasks simultaneously while paying close attention to details
- Ability to interact with all levels of management while maintaining a positive, professional, and enthusiastic attitude
- Strong interpersonal skills with the ability to function in a team-oriented environment
- Proficient with MS Word and PowerPoint and utilize Excel at an advanced level
- Work well in a fast-paced, time-sensitive, and deadline-oriented environment
- Project Management training and experience is a plus
- Capable of calculating shipments with associated costs and delivery schedules, including shipment sizing
What We Offer
* Competitive salary
- Opportunity to work in a dynamic and fast-paced environment
- Collaborative team-oriented culture
- Professional development and growth opportunities
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible work arrangements, including remote work options
Why Join arenaflex?
* arenaflex is a global organization with a rich history of innovation and excellence
- We're committed to making a positive impact on people's lives through our products and services
- Our team-oriented culture values collaboration, hard work, and dedication
- We offer comprehensive benefits and professional development opportunities to support your growth and well-being
- We're a dynamic and fast-paced organization that's always looking for talented individuals to join our team
How to Apply
If you're passionate about delivering exceptional customer service and working in a dynamic environment, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Now
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job