Experienced Chat & Phone Tech Support/Customer Service Representative – Seasonal Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the customer experience industry by providing exceptional support to our clients and their customers. As a global leader in the CX space, we're always looking for talented individuals to join our team of passionate professionals. If you're a motivated and customer-focused individual looking for a seasonal opportunity to grow your career, we invite you to explore this exciting role as a Chat & Phone Tech Support/Customer Service Representative at arenaflex.

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with over 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Why Join arenaflex?

At arenaflex, we believe in creating a positive and memorable experience for our associates, customers, and clients. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

Responsibilities:

As a Chat & Phone Tech Support/Customer Service Representative at arenaflex, you'll be responsible for:

• Providing basic technical support via phone or chat to our clients' customers
• Delivering an exceptional support experience that exceeds customer expectations
• Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
• Providing a memorable and delightful experience that leaves a lasting impression on our customers

What You'll Enjoy:

* Working from home in a flexible and seasonal role, with the opportunity to become permanent

• Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
• A full-time schedule with flexibility to meet the needs of the business
• Competitive hourly rate of $14/hour, with incentive opportunities to reward your hard work and dedication
• Hands-on, 100% paid training to ensure you have the skills and knowledge needed to excel in this role
• Internal mobility opportunities, with 84% of our managers promoted within
• Employee discounts and referral bonuses to show our appreciation for your hard work and dedication
• EverBetter wellness program to support your physical and mental well-being

Requirements:

* Must live in the United States and reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

• Must have a High School Diploma or GED Equivalent
• Must be 18 years of age or older
• Must have a reliable internet connection with a speed of 5.0 Mbps Down/ 5.0 Mbps Up
• Must have a working phone line (home phone or mobile)
• Must have a noise/distraction-free home office environment
• Must have a desk and an ergonomic chair

Equipment and Internet Requirements:

* 1 Stand Alone Monitor (19 inch)

• Hardwired internet connection (no satellite or wireless)
• Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be a noise/distraction-free environment
• Desk and an ergonomic chair

How to Apply:

If you're a motivated and customer-focused individual looking for a seasonal opportunity to grow your career, we invite you to apply now! We're excited to review your application and look forward to welcoming you to our team at arenaflex. Apply to this job

Equal Employment Opportunity:

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply for this job