Senior Director II, Customer Strategic Insights – Driving Growth and Innovation at arenaflex

Join arenaflex, a leading innovator in the industry, as we seek a seasoned Senior Director II, Customer Strategic Insights to lead our customer insights organization and drive growth, innovation, and excellence in the Foodservice and On-Premise industry.

About arenaflex

arenaflex is a global leader in the industry, dedicated to delivering exceptional customer experiences and driving business growth through innovative insights and strategic partnerships. With a strong commitment to excellence, arenaflex fosters a collaborative and dynamic work environment that encourages creativity, innovation, and continuous learning.

Job Summary

We are seeking a highly experienced Senior Director II, Customer Strategic Insights to lead our customer insights organization and drive growth, innovation, and excellence in the Foodservice and On-Premise industry. As a key member of our leadership team, you will be responsible for defining and stewarding industry, customer/consumer, and competitive insights that accelerate revenue and volume growth, while elevating arenaflex's Foodservice and On-Premise industry leadership.

Key Responsibilities

* Lead a high-performing team to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth and enable success for the future (tied to our 2035 vision).

• Act as a thought leader, providing strategic storytelling and unlocking new opportunities through insights innovations, best practices, and partnerships.
• Partner across Sales, Marketing, Business Planning, Industry, and CVG (Customer Value & Growth) leadership teams to define top opportunities to address through a robust analytics and testing agenda.
• Continuously navigate and survey the competitive environment to ensure keen awareness of marketplace opportunities and risks.
• Collaborate across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the organization.
• Set strategic guidance on critical insights and storytelling required to win business renewals and customers (Code 5/10s) that drive growth for the arenaflex system.
• Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.

Key Focus Areas

* Strategic Thinking and Strategy Development: Define and set the agenda for critical insights and marketplace intelligence needs of the organization. Partner in the development of annual business plan; drive FSOP strategy and opportunities; ensure plan has a relevant FSOP strategy to win in the marketplace.

• Relationship Management: Act as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners. Build strong team-oriented relationships with other key internal business units and/or global partners that result in greater opportunities for the FSOP business.
• People Leadership & Development: Recruit and retain a high-performance team, and serve as an advocate for future career opportunities and personal growth/development. Set the agenda for training and capability building of the organization to enable deeper thought leadership in our customer relationships.

Requirements

* Minimum Required: + 10+ Years in CPG Industry + Senior level experience within the consumer goods/beverages industry + Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes + People leadership/management – specifically, experience leading leaders of others + Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.) + Demonstrated success in leading geographically dispersed team + Experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

• Preferred:

+ MBA or other graduate degree + Experience working with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources

Skills & Attributes Desired

* Strategic thinker with holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking (drive insights to action)

• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset/holistic view of the business
• Risk taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Drives organizational performance, efficiency, and effectiveness

Travel

* 25-35% travel required, with preference for Atlanta-based location

Compensation

* Competitive salary range: $224,100 - $257,600

• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered

Annual Incentive Reference Value Percentage

* 50% annual incentive reference value, indicating performance at target

How to Apply

If you are a seasoned professional with a passion for driving growth, innovation, and excellence in the Foodservice and On-Premise industry, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job