Customer Support Chat/Email Specialist
Conservice is a customer service-oriented company seeking a Customer Support Chat/Email Specialist to provide real-time support through chat and email. The role involves addressing customer inquiries, maintaining communication quality, and ensuring customer needs are met efficiently.
Responsibilities
- Address customer service emails
- Maintain availability in chat software and answer incoming chat requests
- Maintain high level of quality and customer service in all communication
- Keep management updated on e-mail volume and specific complaints or issues
- Communicate with clients and other departments as necessary
- Assure quality control of outgoing email
- Submit and follow up on personal EWOK submissions relating to emails and accounts
- Take on additional assignments or projects as needed
- Phone use: Inconsistent (up to 5% of a workday)
- Outbound calls to leasing offices as needed
Skills
- Experience in customer service or support roles
- Ability to manage multiple tasks in a fast-paced environment
- Strong written communication skills for email correspondence
- Proficiency in using chat software
- Ability to maintain high levels of quality and customer service
- Capability to communicate effectively with clients and other departments
- Attention to detail for quality control of outgoing emails
- Willingness to take on additional assignments or projects as needed
Company Overview