Hybrid Special Servicing Specialist

Carrington Holding Company, LLC is seeking a Hybrid Special Servicing Specialist to join their team. The role focuses on educating borrowers about alternatives to foreclosure, aiming to retain home ownership and minimize losses for the company.

Responsibilities

• Reviews borrowers’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship
• Sets up repayment plans; makes outbound calls on all delinquent loans in queue to obtain funds on repayment plans; sends letters on broken repayment plans; updates system notes as indicated
• Receives inbound calls generated from automated dialer campaigns to determine borrowers’ intent to retain property, establish repayment option or liquidation option as appropriate
• Cancels or postpones foreclosure sale on non-performing repayment plans
• Reviews active forbearance plans and forwards account for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms
• Places a foreclosure sale postponement on newly established repayment plans
• Perform other duties as assigned

Skills

• High school diploma or equivalent work experience
• One (1) to Three (3) years of combined experience from experience in loss mitigation, collections, or call center environment
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
• Ability to express or exchange ideas by means of the spoken word, communicating orally with other accurately, audibly, and quickly
• Knowledge of Microsoft Suite at an intermediate level required
• Ability to make decisions that have significant impact on the department's credibility, operations, and services
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month) and within allotted work schedule timelines
• Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
• Some college courses in business, accounting or finance preferred
• Knowledge of mortgage industry terminology preferred

Benefits

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

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