[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Topline Pro is building a team of customer-first problem solvers who thrive on helping others succeed. As a Customer Success Associate, you will be the first point of contact for customers, addressing their inquiries and ensuring they have a positive experience with the company's services.

Responsibilities

• Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency
• Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported
• Flex between teams, from customer support to onboarding, stepping in where help is needed most
• Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track
• Learn new technologies quickly and help improve internal processes as we scale
• Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences
• Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication

Skills

• Exceptional written and verbal communication skills; able to make complex things sound simple
• A genuine passion for helping people and delivering great customer experiences
• Strong organizational and time management skills; can juggle multiple priorities smoothly
• Growth mindset, open to feedback and eager to learn and improve
• Comfort working across different teams and systems; flexible and tech-savvy
• Spanish fluency is a plus
• Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality

Benefits

• Full Medical, Dental, and Vision Health Coverage
• Computer and workspace enhancements
• 401(k) plan (non-matching)
• Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
• Company-paid Wellhub membership for fitness and wellness
• Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

Company Overview