[Remote] Remote Live Verification Agent - Part Time
Note: The job is a remote job and is open to candidates in USA. U-Haul is a company that offers truck rental services and is seeking Part-Time Live Verification Agents to assist customers using their Truck Share 24/7 program. In this role, agents will review customer information, ensure compliance with rental standards, and provide support through inbound and outbound calls as well as chat interactions.
Responsibilities
- Claim sessions for customers doing business with us via Truck Share 24/7
- Review each session for accuracy while answering any questions the customer may have
- Determine the proper course of action utilizing instructional materials reviewed
- Make outbound calls for verification of alternate contacts
- Communicate with the customer via phone or chat in an efficient and courteous manner
- Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections
- Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame
- Listen to customer concerns, documenting them and resolving when able
Skills
- Good listening, verbal, and written communication skills in English
- Inbound call/phone experience (high volume highly preferred)
- Excellent customer service skills with 1 year of phone customer service experience
- Logic, reasoning, time management, and facial recognition skills
- Proficiency, attention to detail, and interpersonal skills
- Ability to multitask and assist multiple customers at one time (online sessions)
- Reasonable and predictable attendance
- Must be available to work holidays
- 25 hours of availability per week
- Must work Saturday and Sunday
- Must have a quiet, private work area
- Required to be present during Education training classes or meetings with your camera on and microphone unmuted
- Dependent and child-care arrangements must be made as if you were working at a U-Haul site
- All work duties including education must be performed at your home address
- If you want to switch or substitute computers at any time, manager approval is required in advance
- Operating System: Windows 11
- RAM: 16GB minimum (32GB recommended)
- Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
- Storage: SSD with at least 5GB free space
- Webcam (external or built-in)
- USB headset (wired)
- Ping: under 100
- Download: 50MB minimum (100MB recommended)
- Upload: 5MB minimum (10MB recommended)
- Technically savvy preferred
Benefits
- Medical Reimbursement Indemnity Plan
- Rx Savings Plus Discount Plan
- Dental Plan
- Vision Plan
- Retirement Savings 401(k) Plan
Company Overview