IT Business Analyst

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Requirements

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience
• 3–5 years experience as a Business Analyst supporting technology initiatives
• Experience translating business needs into functional requirements and user stories
• Experience working with Agile development teams and participating in agile ceremonies
• Hands-on experience using work management tools, such as Microsoft Azure DevOps, or similar platforms
• Experience supporting user acceptance testing and requirements validation
• Strong facilitation, communication, and stakeholder management skills

• Experience using SmartSheet to support project tracking, coordination or delivery activities
• Familiarity with system integrations, and data dependencies
• Experience working alongside Project Managers and technical delivery teams
• Exposure to portfolio-based work or multiple concurrent initiatives

• Business and technical acumen
• Requirements elicitation and documentation
• Executive-ready communication
• Analytical problem solving
• Organization and follow-through
• Comfort navigating ambiguity with guidance

External Job Description and Responsibilities

• Partner with business stakeholders across National Support Center departments (e.g., Marketing, HR, Recruiting, Finance, Clinical Services, Finance, Legal, etc.) to understand business objectives and opportunities
• Elicit, analyze, and document functional and non-functional requirements using interviews, workshops, and working sessions
• Translate business needs into clear functional requirements, acceptance criteria, and user stories suitable for Agile development teams
• Maintain requirements traceability throughout the project lifecycle, ensuring alignment from intake through delivery

• Collaborate with Solution Delivery Leads, architects, and developers to clarify requirements, dependencies, assumptions and constraints
• Participate in Agile ceremonies such as backlog refinement, sprint planning, and reviews to support effective delivery
• Create, manage, and refine user stories, acceptance criteria, and backlog items using tools such as Azure DevOps or similar platforms
• Ensure requirements are complete, testable, prioritized, and aligned to business outcomes prior to development kickoff
• Assist in identifying integration points, data needs, and downstream impacts with guidance from technical leads
• Participate in user acceptance testing (UAT), troubleshooting, and issue resolution throughout the project lifecycle

• Work closely with Project Managers to support initiative planning, sequencing, and scope clarification
• Identify risks, issues, and requirement gaps early and escalate appropriately
• Create documentation such as process flows, business rules, use cases, and decision logs using tools such as LucidChart, SmartSheet or similar tools

• Develop and execute UAT plans, test scenarios, and acceptance criteria tied directly to documented requirements
• Lead UAT activities with business stakeholders, including facilitation, defect triage, and resolution validation
• Confirm delivered solutions meet agreed-upon requirements and formally support requirements sign-off

• Serve as a primary point of contact for requirement-related questions
• Facilitate discussions with stakeholders at varying levels in the organization
• Communicate complex concepts in clear, practical terms tailored to the audience

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