Collections Specialist

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Job Description

Responsibilities

Collections Specialist

Serve as the primary liaison between HHS customers and the company, facilitating effective communication and prompt issue resolution. Oversee and maintain accounts receivable reports while delivering exceptional customer service to both internal and external stakeholders.

Responsibilities

• Communicate with customers, HHS job site directors, vice presidents, and presidents regarding collections and alert the billing manager of any collection issues

• Maintain databases of HHS customer information and ensure all payments are posted and applied properly

• Assist in various audits with third-party vendors i.e. financial statement audits, state sales tax audits, etc.

• Participate in month-end close process and complete special projects as assigned

• Develop, implement, monitor, and report department performance improvement indicators as needed

Skills

• Interpersonal Skills: Build and maintain effective relationships across all organizational levels.

• Communication: Demonstrate clear and effective written, verbal, and non-verbal communication, including presentation skills.

• Customer Service: Exhibit a service-oriented mindset focused on exceeding expectations.

• Professionalism: Maintain a positive, respectful, and professional demeanor in all interactions.

• Decision Making: Make sound and timely decisions to address challenges effectively.

• Proactivity: Display self-motivation and the ability to prioritize tasks efficiently.

• Collaboration: Act as a supportive team member to achieve shared goals.

• Integrity: Uphold ethical standards, showing integrity, respect, and discretion.

• Organization: Excel in task management with attention to detail in a fast-paced environment.

Requirements

• 2–5 years of experience in collections (required).

• Previous customer service experience.

• Proficiency in Microsoft Office software.

• Experience with Workday is a plus.

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Career development and ongoing training

• On-site gym and cafe

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS was named a Top Workplace by the Austin-American Statesman in 2022.

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

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