Customer Service Project Analyst I
Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Customer Service Analyst I will assist in analyzing and interpreting data to support business needs, while collaborating with cross-functional teams to ensure data accuracy and support ongoing business analysis needs.
Responsibilities
- Assists in gathering, organizing, and preparing data for analysis
- Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance
- Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting
- Helps with setting up basic data feeds and preparing automated reports under direct supervision
- Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports
- Helps ensure data accuracy and organization under close supervision
- Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs
- Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision
- Helps identify business and technical needs during the design, development, and implementation phases
- Supports the team in gathering requirements and ensuring they are addressed under supervision
- Aids in reviewing customer requests and internal business needs
- Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance
- Other non-essential duties as assigned or may be necessary
Skills
- Ability to communicate complex data findings and provide clear summaries of insights
- Skills in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting
- Ability to work independently with guidance from senior management
- Ability to identify trends, patterns, and insights from large datasets
- Knowledge in effective communication and responding to sensitive inquiries and requests
- Project management skills, including the ability to adapt to changing priorities and meet strict deadlines
- 0 - 2 Years of overall relevant work experience
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
Company Overview