[Remote] Customer Success Representative - LATAM

Note: The job is a remote job and is open to candidates in USA. Insight Therapy Solutions is a rapidly growing telehealth provider focused on making quality mental healthcare accessible to everyone. They are seeking compassionate and driven Customer Success Representatives to be the first point of contact for clients seeking therapy, providing support and guiding them toward scheduling therapy sessions.

Responsibilities

• Answer inbound calls and emails, providing helpful, caring, and professional support
• Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
• Collect basic information (demographics, insurance, referral details) to match clients with the right provider
• Accurately record client details in our systems (EHR, CRM, scheduling tools)
• Build trust and rapport with clients through empathy and clear communication
• Receive hands-on training to introduce and promote our services to individuals, clinics, and companies

Skills

• Strong English communication skills (spoken and written)
• 1–2 years' experience in customer service, call center, or BPO work
• A friendly, patient, and professional approach with clients—even when they are in distress
• Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
• Reliable, self-motivated, and able to work independently in a remote setting
• Sales experience is not required—we'll train you!

Benefits

• Annual paid time off
• Paid US holidays
• Paid birthday off
• Monthly health stipend
• Performance-based bonus opportunities

Company Overview