Customer Service Representative (IAT)
Industrial Air Technology Corp. (IATC) is a leading provider of centrifugal industrial fans and blowers. The Customer Service Representative supports existing customers by assisting with product selection, quotation preparation, order processing, and ongoing relationship development in a B2B industrial environment.
Responsibilities
- Assist existing customers with product selection and technical coordination
- Prepare and manage quotations and order documentation
- Process customer orders accurately and efficiently
- Communicate clearly with customers in an industrial B2B setting
- Develop and maintain strong, long-term customer relationships
- Coordinate internally to ensure customer requirements are met
- Support ongoing account management and customer satisfaction
Skills
- Minimum of 1 year of previous sales or customer service experience in an industrial or manufacturing environment
- Strong written and verbal communication skills
- Detail-oriented with strong organizational abilities
- Capable of self-study and independent research
- Team-oriented mindset
- Relationship-focused approach to customer service
- Proficiency with Microsoft Office tools
- Mechanical aptitude or interest in industrial products
Benefits
- 100% employer-paid health insurance and HSA for employees
- Flexible paid time off and paid holidays
- 401(k) with employer matching
- Discretionary bonuses
- Reimbursement for all required business travel
- Hybrid and remote work opportunities available for the right applicant
Company Overview