Experienced Seasonal Remote Customer Service Advocate – Member Loyalty Team

Are you a customer-focused individual with a passion for delivering exceptional support? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join arenaflex's Member Loyalty Team as a Seasonal Remote Customer Service Advocate. In this role, you will play a vital part in enhancing member satisfaction and retention by providing outstanding support to our valued customers.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a dynamic and diverse community that values collaboration, innovation, and growth.

Job Overview

We are seeking enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed, Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention.

Key Responsibilities

* Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.

• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan, and how to use them.
• Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, and efficiently document notes and outcome of the interaction.

What You'll Need

* High School diploma or GED certificate

• Strong organizational, interpersonal, and communication skills
• 6 months of customer service experience, preferably in a call center or similar environment
• Ability to handle high call volumes and manage multiple tasks simultaneously
• High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload
• Prior experience with health insurance/Medicare plans is a plus
• Comfortable with desktop computers, including knowledge of MS Office applications and web browsing
• Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST
• Must be able to work Saturdays and Sundays
• Proficiency in using a dialer and other computer applications is a huge plus
• To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable. arenaflex will provide equipment: desktop, monitor, keyboard, mouse, and headset

Compensation and Benefits

* Competitive hourly rate of $18/hour

• Comprehensive training program to ensure your success in the role
• Opportunities for career growth and advancement within arenaflex
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Training Schedule

* 7am - 3pm PST | Monday - Friday

• Start date: October 18th, 2024

Post-Training Schedule

* TBD - between the hours of 5am - 11pm PST

• Monday - Friday with the ability to work Saturday and Sunday if needed

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional support and making a meaningful impact in the lives of our customers. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who share your values and commitment to excellence.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from harassment and discrimination, and where all employees feel valued, respected, and empowered to succeed.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note

arenaflex reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. This job description is not intended to be an exhaustive list of responsibilities, skills, duties, or requirements associated with the job. Apply for this job