See all roles

Firstline Field Service Technician

Work from home Full-time role Hiring
Performs basic installation and minor repairs on DN products and services, including maintenance for ATMs, retail point of sale equipment and related PC and PC peripherals. Provides scheduled cleanings and other basic maintenance on conventional products such as locks, vaults and related.

Responsibilities

  • Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction.
  • Contacts customers to communicate estimated time of arrival.
  • Promotes high quality of service and follows through to ensure call completion.
  • Escalates service requests as required for resolution.
  • Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance.
  • Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks).
  • Performs technical fixes such as clearing paper, card and bill jams.
  • Supports service technicians by performing preventive maintenance inspections.
  • Develops understanding of operating standards, practices and procedures.

    Qualifications

    Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Firstline Field Service.
  • Good verbal and written communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.

    Company

    Why should you join Diebold Nixdorf?

    Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

    –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

    To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

    We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

    Apply To This Job
  • You might like

    Associate Field Service Technician

    Work from home Full-time role

    Field Service Technician

    Work from home Full-time role

    Senior Business Finance Analyst

    Work from home Full-time role

    Technical Support Analyst

    Work from home Full-time role

    Sales Development Representative (SDR)

    Work from home Full-time role

    Specialist, Regulatory and Pharmacovigilance Network (Delivery)- remote in UK

    Work from home Full-time role

    Regional Sales Director - Northeast

    Work from home Full-time role

    Regional Sales Director - Midwest

    Work from home Full-time role

    Field Sales Engineer - PTD (West USA Region)

    Work from home Full-time role

    Field Sales Engineer - Industrial, Northeast and Midwest

    Work from home Full-time role

    [Remote/WFM] Staff Technical Program Manager, Trust

    Work from home Full-time role

    [FULL TIME Remote] Part-Time, Remote Office Administrator

    Work from home Full-time role

    Part Time Evening Remote Data Entry Jobs pay For $31/h

    Work from home Full-time role

    Telephonic RN Nurse Case Manager I job at Elevance Health in IL, MD, MN, NJ, NV

    Work from home Full-time role

    Employee Experience Partner (East Coast) – Amazon Store

    Work from home Full-time role

    Head of Marketing

    Work from home Full-time role

    Triage Nurse Advisor – RN III

    Work from home Full-time role

    Solar System Designer

    Work from home Full-time role

    Executive Director K12 Academic Partnerships

    Work from home Full-time role

    Experienced Apple At Home Advisor – Technical Support and Customer Experience Specialist – $25/Hour Remote Opportunity

    Work from home Full-time role