[Remote] Retail Technology Manager
Note: The job is a remote job and is open to candidates in USA. Inmar Intelligence is a company that specializes in integrating technology solutions for retailers. The Retail Technology Manager will support the implementation of these solutions, assist with technical guidance, and ensure smooth integration with existing retail technology infrastructure.
Responsibilities
- Develop domain knowledge of Digital Promotions Network (DPN) and Inmar Consumer Extension (ICE) API calls that are needed to Implement a ClientDevelop domain knowledge of Digital Promotions Network Offer Manager and Customer Service programsPre-Launch Support: Assist with Onboarding tasks related to new retailer or partner implementations and support development teams working on APIsPost-Launch Support: Assist with managing first-level support to customer by monitoring support request to identify any recurring issues and recommending product changes
- Participate in Customer Success team’s review meetings to discuss issues or problemsProvide technical guidance to retailers & partners, work to resolve technical issues for the customer efficiently and effectively
- Performs other duties as assigned
- Complies with all policies and standards
Skills
- 1-3 years related work experience in preferably in systems development or support; any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
- Experience interacting with customers in a technical capacity required
- Experienced with Application Programming Interfaces (APIs) required
- Familiarity with the grocery retail industry
- Proficient with Google Suite
- Proficient with Microsoft Office (especially excel and word)
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans with company match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
Company Overview