[Remote] Associate Technical Support Engineer
Note: The job is a remote job and is open to candidates in USA. Expel is a company focused on ensuring technology and integrations are functioning optimally for their customers. As an Associate Technical Support Engineer, you will be responsible for assisting customers with technology integration issues and ensuring they receive the best service possible. This role requires collaboration with multiple teams and a passion for helping customers succeed.
Responsibilities
- Monitor, troubleshoot and fix technology integration issues
- Ensure all customer support activities are built, supervised and resolved in the Expel ticketing system
- Provide guidance, mentorship and oversight in delivering our services to customers
- Identify and drive improvements to our processes and technology
- Work to constantly refine the enrichment and accuracy of our health monitoring systems
- Offer your expertise and step in to help when customers and analysts need additional support
- Support our Solution Architects and Engagement Managers to ensure we are taking care of our customers with high levels of care and quality
Skills
- 1+ years of professional experience in a related field
- Basic knowledge of security detection and response tools
- Strong organizational, prioritization, and time management skills
- Ability to understand and design various evaluation & measurement techniques
- Familiarity with network architecture and security infrastructure
- Basic understanding of Windows & Linux operating systems and command line tools
- Introductory knowledge of SIEM technologies and query languages
- Foundational understanding of networking principles, TCP/IP, and core protocols
- Experience in network and security technologies is a plus
- Some experience in software development or scripting is advantageous
Benefits
- Unlimited PTO
- Work location flexibility
- Up to 24 weeks of parental leave
- Really excellent health benefits
Company Overview