Sales Operations Analyst
SkipTheDishes Restaurant Services Inc. is a tech company focused on empowering everyday convenience through its innovative platform. The Sales Operations Analyst will support the systems and workflows that drive the partner lifecycle, ensuring efficient acquisition and effective account management.
Responsibilities
- Guard the CRM: Monitor our CRM (Salesforce) to ensure data is pristine. You’ll identify where lead routing or partner data is breaking and fix it before it impacts the team
- Enforce the "Rules of Engagement": Act as a partner to Sales and AMs, helping them navigate our processes and ensuring everyone is following the established "commercial blueprint."
- Troubleshoot & Optimize: Identify "leaky" processes—like a manual task that takes too long—and automate them or create a clear, repeatable SOP (Standard Operating Procedure)
- Support Growth Plays: Assist Account Management leadership by ensuring they have the right system triggers and workflows to identify which partners are ready for expansion
- Bridge the Gap: Act as the "go-to" person for the commercial teams when a system or process isn't working as intended, providing quick solutions and long-term fixes
Skills
- 1–2 years of direct experience in Sales Operations or Revenue Operations
- Understanding of the fundamentals of lead flow, pipeline management, and the commercial lifecycle
- Direct experience using or admin-ing a CRM (like Salesforce)
- A background in a fast-paced Marketplace or e-commerce environment
- A history of 'fixing things'—whether it's a spreadsheet, a club's operations, or a previous work process
- Naturally organized and 'process-first'
- Technical curiosity about the back-end of software tools
- High bar for rigour and attention to detail
Company Overview