Member Service Representative (BCGEU)
Vancity is a member-owned credit union focused on inclusion and social justice. As a Member Services Representative, you will build relationships with members by assisting them with banking transactions and addressing their unique needs through excellent communication and interpersonal skills.
Responsibilities
- Performing member transactions consistent with established service standards
- Achieving established sales and service objectives, including referrals to specialist roles so that member needs are met
- Applying service standards, policies, procedures and controls to meet compliance requirements and mitigate risk
- Resolving and handling member queries including, but not limited to inbound/outbound calls, email, and online
- Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless
Skills
- A high school diploma or equivalent
- At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills
- Experience in a financial institution or banking is a bonus
- Ability to connect quickly with people over the phone
- Ability to explain complex information in simplified language
- A curious nature and strong problem-solving skills
- The ability to ask questions with intent
- Exceptional verbal and written communication skills
- Customer service and/or call centre experience is an asset
Benefits
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
Company Overview