Verification Specialist
OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications and ensuring compliance with company policies during the loan approval process.
Responsibilities
- Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies
- Identify and escalate complex issues as they are identified
- Support both a Centralized Sales operation and a nationwide branch office network
- Validation of identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
- Perform funding-related activities, including reviewing and validating all required documents prior to funding, confirming accuracy and completeness, and ensuring all funding stipulations meet company and regulatory requirements
- Ensure timely and accurate processing of funding tasks to meet service level expectations and provide a seamless customer experience
- Identify and escalate funding discrepancies or complex funding-related issues to ensure loans are funded accurately and without delay
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
- Identify, investigate, and/or escalate potential fraud risks
- Act as a liaison between multiple internal and external customers and/or vendors
Skills
- High School Diploma or GED
- Prior experience in verification processing and/or fulfillment
- Strong communication skills (oral, written, and interpersonal)
- Excellent customer service skills
- High level of motivation to deliver results
Benefits
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Company Overview