Marketing Representative, Pre Arrival

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. As a Marketing Representative, Pre-Arrival, you will provide exceptional customer service while booking qualified timeshare tours for owners and guests.

Responsibilities

• Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements
• Sell local tours and activities while performing exceptional vacation planning concierge services
• Promote HGV Ultimate Access events
• Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards
• Proactively works with management to resolve any customer related challenges that may arise
• Willing and able to complete any reasonable request from management
• Completes other administrative duties and tasks, as assigned by management

Skills

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Minimum 1 year of customer service experience
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
• Excellent verbal and written communication
• Previous sales related call center experience or timeshare experience
• Previous tours and activity or concierge service experience

Benefits

• Medical, Dental, and Vision insurance
• Financial Wellness - 401k plan with company match
• Life insurance
• Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

Company Overview