[Remote] Technical Solutions Engineer - NDO

Note: The job is a remote job and is open to candidates in USA. Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. They are seeking world-class technical solutions engineers to support their products and solutions, ensuring customer success through troubleshooting and collaboration.

Responsibilities

• Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
• Respond to customer product inquiries via telephone or email
• Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
• Troubleshoot problems with hardware/software applications and recommend corrective action
• Recreate customer network issues in a dedicated lab environment (as needed)
• Document customer communication and recurring technical issues to support product quality programs and product development
• Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities

Skills

• Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
• Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
• General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
• Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc.)
• Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
• Familiarity with any or some of the following is a plus: Overlay platforms VMWare NSX, Cisco ACI, Terraform; Public clouds (AWS, Azure, GCP), Golang; Prometheus/Grafana; SSO (OIDC and SAML), Git (branches, commits, etc), GitHub/GitLab, Arista Validated Design

Benefits

• Medical
• Dental
• Vision
• Wellbeing
• Tax savings
• Income protection

Company Overview

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