[Remote] Provider Relations Specialist
Note: The job is a remote job and is open to candidates in USA. Candid is reimagining orthodontics by combining clinical expertise with leading telehealth technology. The Provider Relations Specialist is responsible for delivering exceptional support and engagement services to providers, managing inquiries, and maintaining positive relationships.
Responsibilities
- Serve as the primary point of contact for GTM, providers and patients addressing their inquiries and concerns
- Handle GTM, provider and patient interactions, including calls, emails, and web tickets, in a professional and helpful manner
- Perform Case Sweep on each interaction to drive case submissions and approvals
- Build and maintain positive relationships with providers to ensure their satisfaction and engagement
- Efficiently manage and respond to GTM, provider and patient calls and emails
- Ensure accurate and timely resolution of provider issues and inquiries
- Document all interactions and maintain comprehensive records
- Collaborate with the GTM team to provide support for go-to-market initiatives
- Assist in coordinating and facilitating provider communication related to GTM activities
- Ensure providers are well-informed about GTM strategies and offerings
- Investigate and resolve provider issues and concerns promptly and effectively
- Collaborate with internal teams to find solutions to complex problems
- Document and analyze issues to identify trends and opportunities for process improvement
- Handle MFA, Lab, Kraken & TPMX requests, Case Audits, Account Onboarding and other Support Tasks, These tasks will be routed through Salesforce Omnichannel and will have dedicated time scheduled each day to work these tasks
Skills
- Proven experience in provider relations, customer service, or a related role
- Strong interpersonal and communication skills
- Proficiency in handling calls, emails, and web tickets
- Excellent problem-solving and conflict resolution abilities
- Detail-oriented with strong organizational skills
- Ability to work collaboratively and adapt to changing business needs
Benefits
- Equity
- Benefits
- Other perks
Company Overview