Customer Service Specialist
Saint Francis Healthcare System is a leading healthcare provider committed to exceptional quality and patient experience. The Customer Service Specialist will handle billing and payment inquiries, assist customers with financial documentation, and maintain work queues while upholding the organization's mission and values.
Responsibilities
- Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person
- Possessing basic knowledge of policy and processes utilized by the Combined Billing Office and using system programs and edits to efficiently assist customers without transferring or referring to others
- Scanning of financial documentation received on accounts to the electronic record and proper indexing of those records
- Accurate and timely distribution of mail to appropriate office staff
- Daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted
- Troubleshooting and mitigating corrective actions needed to rectify known issues
- Working and maintaining work queues associated with the position
- Living the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center
- Maintaining restricted or confidential information from many sources within the Medical Center
- Any and all duties as assigned by Assistant Manager, Manager or Director
Skills
- High School Diploma or equivalent
- Accounting courses or training
- Minimum of one (1) year healthcare, finance, business, call center, or customer service experience
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
- Saint Francis Medical Services Discount
- Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
- Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access
Company Overview